PRIVACY POLICY – EVIKRI PLATFORM

Last updated: 8 November 2026

Evikri Marketplace Private Limited ("Evikri", "we", "our", "us") operates a digital commerce platform that includes the Evikri website, the Evikri Customer App, the Evikri Seller App and the Evikri Delivery Partner App.

Who is responsible for your personal data

• Company: Evikri Marketplace Private Limited

• Registered Office: 67-B, Gopal Mansion CHS Ltd., Gurunanak Road, Bandra West, Mumbai – 400050, Maharashtra, India.

• Website: https://www.evikri.com

• Privacy Contact: support@evikri.com

We are committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), applicable rules and other laws in India.

This Privacy Policy explains how we collect, use, share, retain and protect personal data across all Evikri applications, websites and services.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to all users of the Evikri platform, including:

• Customers

• Sellers / Merchants

• Delivery Partners

It covers the Evikri website, Customer App, Seller App, Delivery Partner App and related services.

By using Evikri, you acknowledge that you have been provided access to this Privacy Policy. Where we rely on consent for processing personal data, we will obtain consent through an appropriate affirmative action in accordance with applicable law.

2. AGE REQUIREMENT

Evikri is intended only for individuals aged 18 years or older.

We do not knowingly permit individuals below 18 years to register or use services that require an account.

If you believe that a person under 18 has provided personal data to us, please contact us using the details in Section 12. We will take appropriate action, including deleting the information where required by applicable law.

3. INFORMATION WE COLLECT

A. Customer Information

Information you provide to us:

• Name, email address and mobile number.

• Delivery addresses and any GSTIN you provide.

• Orders, returns, support requests and chat messages.

• Reviews, ratings, photos and other content you submit.

• Location data, if you enable location services.

Information collected when you use Evikri:

• Activity in the app, including products viewed, searches, cart changes, wishlist items, coupon checks, video views, likes, shares and account activity.

• Payment attempt outcomes, such as whether an online payment was started, completed or not completed.

• Crash reports, diagnostics, app loading speed and app performance information.

• Device and app information, including app-instance or installation identifiers, notification tokens, device details, operating system and app version.

• IP address, browser or app details and device information when you accept agreements and as recorded in security logs.

• Referral or invitation details if you install or join through an invitation link.

If you browse without creating an account, activity such as product views and searches may be recorded without being directly linked to a customer account.

Payment Information

Payments are processed through third-party payment gateways. Evikri does not store card or banking details. Payment providers may independently process payment information under their own privacy policies.

Microphone Access

Microphone access is used only for voice features such as voice search or speech input. Evikri does not record, store or share audio through this feature.

B. Seller Information

We may collect:

• Seller name and contact person details.

• Mobile number and email address.

• Shop or business name and address.

• Business category and operational details.

• GST number and other business identifiers, where applicable.

• Bank account details for settlement processing.

• Product listings, pricing, inventory, images and videos.

• Order details, settlement records, invoices and transaction references.

Camera and Storage Access

Camera and storage access is used for uploading product images, videos, business documents and profile photographs.

C. Delivery Partner Information

We may collect:

• Name, mobile number and email address.

• Identity and verification details, including KYC information where applicable.

• Vehicle and delivery-related details.

• Bank details for payout processing.

• Current location when using order navigation or route features, and when recording a pickup or delivery.

• App usage logs and device identifiers for security and troubleshooting.

Location Usage

Delivery Partner location information is used strictly for operational purposes, including order pickup, navigation and proof of pickup or delivery.

The Evikri Delivery Partner App does not collect location in the background.

4. HOW WE USE YOUR INFORMATION

We use personal data for the following purposes:

• Creating and managing user accounts.

• Processing orders, payments, deliveries, returns and settlements.

• Enabling communication between customers, sellers, delivery partners and customer support.

• Providing customer and technical support.

• Understanding how Evikri is used, including products, searches, coupons and videos customers engage with.

• Measuring and improving app speed, reliability and user experience.

• Sending order and service updates, reminders and offers, including cart reminders, subject to applicable preferences and notification settings.

• Understanding which invitations, links and campaigns bring customers to Evikri.

• Ensuring platform security and preventing fraud, misuse and unauthorised activities.

• Complying with applicable legal, tax and regulatory requirements.

Order and Risk Checks

We may use automated systems to assess order and transaction risks, including repeated refusals of Cash on Delivery orders, refunds and complaints.

These assessments may affect whether Cash on Delivery or certain return options are available to you, or may result in account restrictions where reasonably necessary to prevent fraud and misuse.

If you believe that a decision has been made incorrectly, you may contact our support team and request a review using the details in Section 12.

5. SHARING OF INFORMATION

We share personal data only where necessary for providing and operating Evikri services, including:

With Sellers

For order fulfilment and invoicing, sellers normally receive your name, city, state, pincode and any GSTIN you provide.

Sellers specifically authorised by Evikri may receive additional order contact details where necessary for order fulfilment.

With Delivery Partners

Delivery address and relevant contact details are shared to enable order pickup and delivery.

With Payment Gateways

Transaction-related information is shared with payment gateways to process payments, refunds and settlements.

With Logistics Partners

Relevant order and delivery information may be shared to facilitate logistics and delivery services.

With Technology and Service Providers

We may use third-party service providers working on our behalf, including providers of:

• Website hosting and security.

• Sign-in and verification services, including Google and Apple.

• Push notifications.

• Maps and navigation.

• Real-time messaging.

• Email communications.

• Crash reporting and analytics, including Google Firebase.

• Artificial intelligence services used to interpret product search text and improve product search results.

Our AI search service provider receives product search text for the purpose of improving search results. We do not intentionally send your name or account details to that provider for this purpose. Please avoid entering personal or sensitive information in product search queries.

With Government or Regulatory Authorities

We may disclose information to government authorities, regulators, law enforcement agencies or courts where required by applicable law.

Publicly Visible Information

Your name and any reviews, ratings or photos you submit may be visible to other users of Evikri.

No Sale of Personal Data

We do not sell or rent personal data to third parties.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website uses cookies and similar technologies necessary for its operation, including:

• Keeping users signed in.

• Remembering cart information.

• Remembering language and website preferences.

• Maintaining website security and functionality.

Our seller landing and registration pages also use the Meta Pixel, an advertising technology that is not essential to the website.

The Meta Pixel may send Meta information such as page visits, IP address and browser or device details to measure and improve seller advertising campaigns.

The Meta Pixel is not used in the Evikri Customer App.

You may manage cookies through your browser settings and available advertising preferences. Blocking certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate choices for non-essential tracking technologies.

7. LOCATION DATA USAGE

Location data may be collected for the following purposes:

• Showing nearby sellers and helping customers set a delivery address.

• Supporting order pickup and navigation for delivery partners.

• Recording proof of pickup and delivery.

Location access is optional where applicable and is used for the functionality of the relevant service.

Location information is not shared for advertising purposes.

Delivery Partner location is collected when the partner uses relevant navigation, route or pickup/delivery features. The Delivery Partner App does not collect background location.

8. DATA PROTECTION AND RETENTION

We implement reasonable security practices to protect personal data against unauthorised access, misuse, alteration, disclosure or destruction.

These practices include:

• Encryption and secure data transmission where appropriate.

• Secure servers and infrastructure.

• Restricted access controls.

• Security monitoring and troubleshooting.

• Appropriate technical and organisational safeguards.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required under applicable law.

Our general retention approach is as follows:

• Account and profile information: While your account remains active and afterwards where legally necessary.

• Orders, invoices, payments and settlement records: For the period required under applicable tax, accounting and other laws.

• Delivery location records: As long as necessary to confirm deliveries and resolve disputes.

• Chat and support communications: As long as necessary to provide support and resolve complaints or disputes.

• Device identifiers and security logs: As long as necessary for security, fraud prevention and troubleshooting.

• Product-view records and app loading-speed reports: Normally deleted after 90 days.

• Other usage activity: As long as reasonably necessary to understand and improve Evikri services.

Copies of certain information may remain in backups, accounting records or security records for a limited period, or where required for legal compliance or dispute resolution.

When personal data is no longer required, we will take appropriate steps to delete or anonymise it in accordance with applicable law.

9. YOUR RIGHTS UNDER THE DPDP ACT, 2023

Subject to the applicable provisions and commencement of the DPDP Act, you may have the following rights:

• Right to access information about your personal data being processed.

• Right to request correction of inaccurate or incomplete personal data.

• Right to request updating of personal data.

• Right to request erasure of personal data, subject to applicable legal retention requirements.

• Right to withdraw consent where processing is based on consent.

• Right to raise grievances regarding the processing of your personal data.

• Right to nominate another individual to exercise your rights in the event of your death or incapacity, in accordance with applicable law.

To exercise these rights, please contact us using the details in Section 12.

10. CONSENT AND YOUR CHOICES

Where we rely on consent to process personal data, we will seek consent through a clear affirmative action and explain the purpose of processing.

You may withdraw consent at any time by contacting us using the details in Section 12 or through an available account setting, where applicable.

You may also:

• Manage notifications through your app settings.

• Turn off location permissions through your device settings.

• Manage website cookies through your browser settings.

• Manage available advertising preferences through the relevant service provider.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

However, certain Evikri features may stop functioning if the personal data necessary for those features is no longer available.

11. ACCOUNT DELETION

A. Customer Account Deletion

Option 1 – Through the Evikri Customer App

Open Profile or Settings, select Delete Account and confirm your details.

Option 2 – Through Email

Write to support@evikri.com from your registered email address or include your registered mobile number.

Deletion Timing

In-app deletion requests are processed when you confirm the request. Email requests are processed within 30 days of verification.

Open Orders and Pending Transactions

Where an order has not yet shipped, it may be cancelled and any amount due will be refunded in accordance with the applicable Refund Policy.

If an order has shipped, a return is in progress, a wallet payment is pending or a wallet transaction remains unresolved, we may retain the information necessary to complete those matters.

We will process account deletion and erase other personal data that no longer needs to be retained, subject to applicable legal obligations.

Retention After Deletion

Certain information, including invoices, transaction records, tax records, settlement details and information necessary for legal compliance, dispute resolution or fraud prevention, may be retained for the period required or permitted under applicable law.

B. Seller and Delivery Partner Account Deletion

Seller and Delivery Partner accounts may request deletion through:

Option 1 – In-App

Settings → Delete Account.

Option 2 – Email

Write to support@evikri.com.

Certain information may be retained for applicable tax, accounting, legal, regulatory, dispute resolution and fraud-prevention requirements.

12. GRIEVANCE REDRESSAL AND PRIVACY CONTACT

For privacy-related queries, requests, complaints or grievances, please contact:

Company: Evikri Marketplace Private Limited

Email: support@evikri.com

Grievance Officer: Deepak G.

Address: Shastri Nagar, Akola, Maharashtra, India.

Phone: +91 9021048324

You may contact us regarding:

• Access to your personal data.

• Correction or deletion requests.

• Withdrawal of consent.

• Account deletion.

• Unauthorised use or disclosure of personal data.

• Privacy-related complaints.

• Requests to review automated account or transaction restrictions.

We will acknowledge and address grievances within the timelines prescribed by applicable law.

Where the relevant provisions apply, you may also approach the Data Protection Board of India in accordance with the DPDP Act and applicable rules.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes in applicable laws and regulations.

• Changes in our business operations.

• New applications, features or services.

• Changes in the information we collect or how we use it.

Revised versions will be published on our website and within Evikri applications.

The updated policy will display its revised effective date. Where required, we will notify users of material changes through appropriate communication channels.

Evikri Marketplace Private Limited

Website: https://www.evikri.com

Privacy and Support Email: support@evikri.com

Registered Office: 67-B, Gopal Mansion CHS Ltd., Gurunanak Road, Bandra West, Mumbai – 400050, Maharashtra, India.

End of Privacy Policy