Terms & Conditions

Last updated: 8 November 2026

Welcome to Evikri! By accessing or using our website or apps, you agree to these Terms & Conditions. Please read them carefully.

1. General

• Evikri Marketplace Private Limited ("Evikri", "we", "our", "us") operates an online marketplace connecting customers with independent sellers.

• These Terms apply to customers. Sellers and delivery partners are also bound by their own separate terms.

• You must be at least 18 years old to use Evikri, including to create an account or place orders. By using Evikri, you confirm that you meet this requirement.

• By accessing or using the Evikri website, mobile applications or services, you accept these Terms.

2. User Accounts

• You are responsible for keeping your login details confidential and for activity under your account, except where it results from unauthorised access that was not your fault.

• If you believe your account has been accessed without your permission, tell us immediately at support@evikri.com.

• You can request account deletion in the Evikri app (Profile or Settings → Delete Account) or by writing to support@evikri.com. Orders that have not shipped are cancelled and any amount due is refunded as part of deletion.

• If an order has shipped, a return is in progress, a wallet payment is pending or your wallet has a balance, this must be resolved before deletion can be completed. Contact us and we will help you resolve it. Certain details may be retained as required by law, as our Privacy Policy explains.

3. Products & Services

• Product details are uploaded by sellers. Evikri is an intermediary and not the manufacturer or supplier.

• Sellers are responsible for accurate product information, authenticity, applicable licences and legal compliance.

• Product photographs may differ slightly from the actual product.

• Prices and descriptions may change, and availability is subject to confirmation.

• Applicable taxes and charges are shown before you confirm your order.

• Evikri may remove listings that are prohibited or misleading.

4. Payments

• Payments may be made via online gateways, UPI, cards or Cash on Delivery (where available).

• Evikri does not store card/UPI details.

• Cash on Delivery may be limited or withdrawn for an account based on reasonable risk indicators, such as repeated refused deliveries or suspected misuse.

5. Returns & Refunds

• Returns and refunds are governed by our Return & Refund Policy.

• Returns may be limited for an account where we find repeated misuse of the returns or refund process.

• If returns are limited on your account and you have received a defective, damaged or incorrect product, contact Customer Support and we will review your claim.

• Nothing in these Terms restricts any rights or remedies available to you under applicable consumer protection laws.

6. Shipping & Delivery

• Delivery may be undertaken by Evikri, the seller or an authorised delivery partner, depending on the order.

• Estimated delivery timelines are shown where available and are not guaranteed.

• Evikri will provide reasonable assistance in coordinating deliveries and resolving delivery-related complaints.

• Nothing in these Terms excludes any statutory responsibility of Evikri.

7. User Content and Conduct

• User content includes reviews, ratings, photos, videos, product content, chat messages and anything else you post or send through Evikri.

• You are responsible for your content. It must be accurate and lawful, and you must have the right to share it.

• You must not post or send content that is abusive, harassing, hateful, sexually explicit, violent, misleading, fraudulent or unlawful, or that infringes anyone's rights or shares another person's private information.

• Reviews must reflect genuine experience. Fake reviews and paid reviews are not allowed.

• You grant Evikri a non-exclusive, royalty-free licence to host, reproduce, display, distribute and use your content to operate, improve and promote the Evikri platform and its services. This licence continues only for as long as reasonably necessary for these purposes, subject to applicable law and any continuing legal obligations.

• We may remove content, or limit or close an account, if content or conduct breaks these Terms.

8. Reporting Content or Abuse

• To report objectionable content, abusive behaviour or a user, use Customer Support in the app or write to support@evikri.com with details of the content or user concerned.

• We will acknowledge and act on reports within the timelines prescribed by applicable law, which may include removing content or restricting accounts.

9. Prohibited Use

• You agree not to misuse the platform (fraud, fake orders, illegal activities, or misuse of returns, refunds, coupons or referrals).

• Accounts found violating policies may be suspended or terminated.

10. Platform Role and Limitation of Liability

• Evikri operates an online marketplace facilitating transactions between independent sellers and customers. Sellers are responsible for product descriptions, authenticity, quality, applicable warranties and fulfilment of their obligations.

• Evikri may provide technology, payment facilitation, customer support and delivery services, depending on the transaction.

• To the extent permitted by applicable law, Evikri is not responsible for the acts or omissions of independent sellers or third-party service providers.

• Nothing in these Terms excludes or limits any statutory rights of consumers, or any liability that cannot legally be excluded or limited under applicable Indian law.

11. Privacy

• Our Privacy Policy explains how we collect, use and protect your personal data.

12. Order Acceptance and Cancellation

• Placing an order is an offer to purchase the selected products. An order is subject to availability, verification and acceptance.

• Evikri or the seller may cancel an order where a product is unavailable, a pricing or technical error occurs, payment fails or fraudulent activity is reasonably suspected.

• Any amount received for a cancelled order will be refunded in accordance with our Return & Refund Policy and applicable law.

13. Changes to These Terms

• Evikri may revise these Terms to reflect changes in its services, business operations or applicable laws.

• Material changes will be communicated through the website, applications or other appropriate channels, and the revised Terms will state their effective date.

14. Grievance Redressal

You may submit complaints about orders, products, payments, delivery, content or platform services through Customer Support or by emailing support@evikri.com.

Grievance Officer: Deepak G.
Email: support@evikri.com
Address: Shastri Nagar, Akola, Maharashtra
Phone: +91 9021048324

Complaints will be acknowledged and addressed within the timelines prescribed by applicable law.

15. Governing Law

• These Terms are governed by the laws of India. Subject to applicable consumer protection laws and the jurisdiction of competent statutory authorities, courts having competent jurisdiction at Akola, Maharashtra, shall have jurisdiction over disputes arising out of these Terms.

16. Contact

Evikri Marketplace Private Limited. Registered office: 67-B, Gopal Mansion CHS Ltd., Gurunanak Road, Bandra West, Mumbai – 400050, Maharashtra.
Email: support@evikri.com | Phone: +91 9021048324